Post-Contractual & Continuity Services
Ensuring Long-Term Schedule Integrity & Technical Resilience.
Securing the baseline is only the first step. The true value of a project control system is realized during the execution phase, where data quality, system uptime, and expert support become the critical drivers of success. Focal Point Consulting provides a comprehensive support ecosystem designed to protect your investment and maintain "Clinical Objectivity" through project closeout.
1. Troubleshooting & Technical Support
Our technical team acts as your dedicated Help Desk for the P6 and Project Controls environment. We resolve "blockers" that stop your team from working.
- XER/XML Forensic Repair: Fix corrupted export files, "unmet dependencies," or database import errors that stall reporting.
- Logic Diagnostics: Rapid resolution of "circular logic" loops or out-of-sequence updates.
- Access & Connectivity: Remote support for P6 Professional, Web, and Cloud connectivity issues.
- Advanced Calculation Support: Investigating why Total Float or Earned Value metrics aren't calculating as expected.
2. Preventative Maintenance (The "Health Check")
Don't wait for a database crash or an audit failure. Our preventative model keeps your schedule database lean and audit-ready.
- Database Scrubbing: Monthly cleanup of Global Data (Calendars, Activity Codes, Resources) to prevent "Global Bloat."
- License & User Audit: Regular review of user permissions and license utilization to ensure you aren't over-paying or under-secured.
- Schedule Health Audits: Running automated "DCMA 14-Point" and custom quality checks every month to identify deteriorating schedule quality before it becomes a claim.
- Archive Management: Secure monthly backups and flattened "As-Built" snapshots for future forensic defense.
3. Tiered Support Model
We offer a structured escalation path to ensure you aren't paying for a Senior Partner to fix a password reset, but you always have access to an expert for a major delay claim.
| Tier | Focus | Description |
|---|---|---|
| Tier 1: General | User Basics | Password resets, basic layout settings, and "How-to" navigation |
| Tier 2: Technical | The P6 Analyst | Logic repairs, TIA preparation, report generation, and data imports |
| Tier 3: Expert | The Forensic Lead | Complex claims, forensic delay analysis, and executive mediation support |
4. Continuity & Value-Add Support
We bridge the gap between the software and the field with these essential post-contract services:
🔄 Change Control Management
We act as the "Commercial Filter," reviewing all change orders for schedule impact before they are officially incorporated into the baseline.
📊 Stakeholder Training & Handover
As your project team evolves, we provide "Onboarding Training" for new hires to ensure they understand the project’s specific "Rules of Credit" and reporting standards.
🏗️ Site-to-Schedule Verification
We perform periodic on-site "Physical Audits" to verify that the contractor's reported progress matches the physical reality on the ground.
📂 Final Closeout & Benchmarking
At project completion, we compile a "Lessons Learned" data package, comparing the original Baseline to the final As-Built to improve your future bidding accuracy.